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Safeway Complaint - no response to complaints
Safeway Complaint

Safeway Complaint

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no response to complaints


This is my complaints for which I've had no response. Safeway says they respond 24/7....7 days a week. 7 days later no response!

The Willits, CA. store is a complete disaster as far as I'm concerned. I have complained so many times I don't know why I'm even trying again to get some results.

1. Willits is a rural area where many folks like myself drive more than 100 miles round trip to shop here because it is the only large grocery store that is close (ha ha ) to us. When we get there we don't want to hear " We should have the O organic gallons of WHOLE milk tomorrow!" Out of the last 20 times I've shopped here one time did you have the milk. None in back stock none on the shelf! However the shelf had at all times a over abundance of 1% 2% and no fat milk. I've complained to dairy dept, cashiers, management with zero results.

2. Yesterday, Wednesday July 15th a new ad started, I was at the store at 4pm and so many sale items were either not stocked or you were out of them.
It was so bad I took pictures of you empty shelves!
Pictures of the Milk shelf I just referred to, of the Deli, of the cereal isle, of Ice cream, pet food, etc. Every isle was horrible.

3. The pictures of pet food would show you cat food. No large cans in stock.
you won't carry medium size friskies or any other brand. Why not it's what we want. I have asked the manager at least 5 times to PLEASE bring back the large bags 16 pounds of Purina One cat food. He say he would and never did. You carry the brand in all flavors in 3 and 5 pound bags. Since the reset you have all types of new expensive 3 and 5 pound bags of cat food and the stock is always full ( no sales?) but usually out of the better brands of 16lb or larger bags. Who is ordering? I've been in retail sales for 30 years I've never seen anything like this. Disregard for the Customer.

4. I have written you and called you before regarding these issues with no results.

5. I spend way less money at Safeway, I've shopped Safeway my entire life,
even as a child with my parents. Now I add another 50 miles to my trip and at least 50% of the time I go to Walmart which used to be against my religion.

6. I consider your lack of product to be a safety concern to the community.
If there had been a earthquake or other disaster yesterday you would not have the inventory to care for the community for even one day. Shame on you!


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