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Safeway Complaint - Safeway store manager lack of knowledge and customer service. - Tea Tree Oil
Safeway Complaint

Safeway Complaint

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Safeway store manager lack of knowledge and customer service. - Tea Tree Oil


At 7:30 pm on October 5th I walked into the Safeway in the Long Gate Shopping Center at 4370 Montgomery Rd, Ellicott City, MD 21043. I was looking to purchase Tea Tree Oil for an ill family member. I looked around on my own for approximately 15 minutes to no avail. I was unable to locate an employee for assistance. I eventually found a lady who looked to be in her 20's with short brown hair who appeared to be a manager. I asked her where I could find tea tree oil. She said "It would be where the oils are, if it's not there then we don't have it". I stated I already checked there- maybe it could be somewhere else. She insisted that it would be in aisle 14 where the oils are. She was very unhelpful and did not offer to show me where the item would be located. I went to aisle 14 on my own and checked only to find out that it wasn't even the oil aisle. I came back to her explaining that a family member had previously purchased it here before and could she please show me where it could be. Without responding to me, she got on the phone and asked someone if they had it and then began to discuss tea tree shampoo. She told someone on the phone, "yeah that's what I thought" confirming that they did not carry the item. I then asked if it might be stocked near that tea tree shampoo she said " Tea tree oil and tea tree shampoo are two different things".  I advised her that I knew that. She then stated "We don't carry tea tree oil" so I left the store.  She came across condescending and very unhelpful. These events led to my ill family member having to return to the store and find it on their own. I've lived in Ellicott City most of my life and usually shop at Safeway find this disregard and lack of customer service unacceptable.


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