Safeway Consumer Complaints All Reviews

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Safeway Reviews

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  • Safeway store manager lack of knowledge and customer service.



    At 7:30 pm on October 5th I walked into the Safeway in the Long Gate Shopping Center at 4370 Montgomery Rd, Ellicott City, MD 21043. I was looking to purchase Tea Tree Oil for an ill family member. I looked around on my own for approximately 15 minutes to no avail. I was unable to locate an employee for assistance. I eventually found a lady who looked to be in her 20's with short brown hair who appeared to be a manager. I asked her where I could find tea tree oil. She said "It would be where the oils are, if it's not there then we don't have it". I stated I already... More...
    (Shopping, Chain Stores)
    jay900's Picture   jay900    0 Comments   Comments
  • Going down hill : safeway at 600 Sargeant in Winnipeg



    Went to this store today(Sat set 12 ...2 pm).....1. For about the 5th time in the last year ,..they have no chicken breasts,...not even a facing for them in meat department . 2. Tried to pay 75.56 for my other groceries with a Vanilla gift Mastercard I had, and they refused to accept it. No one even knew how to put thru the transaction,.....one person told me that I had to be able to give them the exact balance for them to put thru the card,....then a so called manager came and he did not know how to do it either. Sears accepts Vanilla visas and mastercards,...so do all gas stations for... More...
    (Shopping, Chain Stores)
    Craig1950's Picture   Craig1950    0 Comments   Comments
  • Manager very bad service!



    Hello, I came to shop a little at Safeway in Livermore ON 8/10/2015 at 6:00 p.m. I had my dog with me, My dog is with me for my disabled situations, He has to be with me at all times!! As I tried explaining quietly to the store Manager RUSSELL so manager russel followed me around & asked me what type of disabled am I basically in front of a crowd. He was very rude & kept taunting me by walking past while I was filing my complaint like nothing would happen from it, So I would like to see some type of results for Russell being he's a Store Manager. I told him that I didn't... More...
    (Miscellaneous)
    Lindataylin's Picture   Lindataylin    0 Comments   Comments
  • no response to complaints



    This is my complaints for which I've had no response. Safeway says they respond 24/7....7 days a week. 7 days later no response! The Willits, CA. store is a complete disaster as far as I'm concerned. I have complained so many times I don't know why I'm even trying again to get some results. 1. Willits is a rural area where many folks like myself drive more than 100 miles round trip to shop here because it is the only large grocery store that is close (ha ha ) to us. When we get there we don't want to hear " We should have the O organic gallons of... More...
    (Shopping, Chain Stores)
    HotCoffee's Picture   HotCoffee    0 Comments   Comments
  • Pamila Stevens



    My name is Pam Stevens, I am 1500 miles from home. Some one hit me at a stop sign. My car was towed, I have full coverage, rental insurance, and medical. My daughter was hurt an monies are low. I called the claims office right after the wreck. This happen on a Friday evening and i was told they would take a report but nothing can be done till Monday. We were stuck on the road till a relative came to get us. So we were uninsured till Monday ??? Piss poor service. Looking for insuraance More...
    (Insurance)
    Pamstevens's Picture   Pamstevens    0 Comments   Comments
  • Wade Haffner



    I have been employed and a loyal customer with Safeway since 1984. recently I was terminated after I was off work for 6 months due to a off the job back injury. upon returning to work at the Safeway bread plant in Bellevue Washington I was terminated by new superintendent Robert Rutledge. my last day worked on oct 20,2014 I make a mistake and was fired. I have been there 30 years ,I was production foreman for 20 years and acted as a relief plant supervisor for 12 years. I had two more years and I could have retired. Extremely sad how employees are treated. All my friends and family say... More...
    (Miscellaneous)
    WadeHaffner's Picture   WadeHaffner    0 Comments   Comments
  • Safeway Honey is fake



    I got some "All Natural Clover Honey, 16oz," from Vancouver, WA and was doing research on honey. I came across a True Source website and it listed responsible north American honey packers. So I simply wanted to know where their honey was packed. They refused to answer the question, and said it was proprietary information. It is ridiculous to think they will not tell where their food comes from. I encourage other to ask this same question with different foods. More...
    (Shopping, Chain Stores)
    tbaalman's Picture   tbaalman    0 Comments   Comments
  • Corio village Safeway deli food poisoning.



    Today at approx 3.30pm the 26th of June I asked for 500g shaved mortadella, now not only would the women not shave some fresh mortadella she handed me 500g of sliced mortadella straight from the plate on display. That's not the issue, the problem is being a single mum to a sick baby I didn't have time today to eat anything else besides one sandwich with two slices of mortadella. Now at 12:58pm 27th of June I have my head in a bucket due to food poisoning!! Not a happy customer one little bit!! More...
    (Shopping, Chain Stores)
    Jamiewallis's Picture   Jamiewallis    0 Comments   Comments
  • Safeway rude and racist customer service



    Safeway at Osborne village, Winnipeg, Manitoba has some employees who are extremely rude one of them is Melane. Whenever she is on customer service, she respond according to the skin of the customer standing on the counter, if there is a person with white skin she is very promptly. On the other hand, If there is a customer with brown or black skin then this employee behaves very rude and pathetic. If the store authorities will see the cctv recording during her shifts which are normally in the evening, they can easily figure out how she is presenting Safeway as Nazi and racist store of... More...
    (Shopping, Chain Stores)
    0766's Picture   0766    0 Comments   Comments
  • Rude Customer Service



    I am writing concerning Safeway located in the Greenway Shopping Center.I just started going here a couple months ago.I use to go too CVS but they where very rude and never had the meds when they promised.They say they going tho order but they don't.Never had my meds in stock.And its a common medication.So I tried Safeway.They All of my meds I needed.Not very friendly but I thought an off day.Next month I went back and yes they had my meds.but this time was even worse with their customer service.So now I am looking again for a new pharmacy.I don't think it's to much to ask... More...
    (Miscellaneous)
    pspeiser's Picture   pspeiser    0 Comments   Comments
  • Safeway- Poor Customer Service!



    I was trying to buy a Fathers Day card but the clerk that was stocking the cards would not move & was huffy because I wanted to look. So I told her, "I'll do my shopping & come back!" I came back 30min later & it was the same thing. I said, "I guess I'll go somewhere else!" She said nothing. Then to the only check out line that was open for about 20 people! I was in line longer than it took to shop. The conveyor belt was broken and there was no bagger. I had everything bagged but 2 things & a bagger shows up & the next persons groceries were... More...
    (Miscellaneous)
    diana5086's Picture   diana5086    0 Comments   Comments
  • Safeway



    Misleading Price. Store Price $8.87 $7.99 Six Pack SAVE 10% MORE when you buy 6 Store manager will not give addition 10% for purchase of 12 bottles. He said it is included in six pack price. WHY DOES IT SAY UNDER SIX PACK PRICE SAVE 10% MORE!!! He will NOT respond to question. More...
    (Advertising)
    lpsf's Picture   lpsf    0 Comments   Comments
  • Safeway Winnipeg



    Purrchased a Tiramisu Cake sold by Safeway, was looking good..But that was it. Served it to our guests at home, nobody finished their slice. The cake tasted chemicals, that product is actually loaded with chemicals. Unfortunatelly, I realized it AFTER the purchase. Before throwing everything away, I did red the label... Stopted counting the chemincals included after 40... My question to Safeway, do you try to kill your customers? I always felt that Safeway products were "better'... Now I realize that I paid more for nothing, just pure junk food. More...
    (Shopping, Chain Stores)
    ManyBears's Picture   ManyBears    0 Comments   Comments
  • Customer Service Fail



    Hello I just wanted to complain about the poor customer service that the store from forest grove provides to their international customers. I´M an international exchange student from Ecuador in Pacific university and this is my experience of safeway. the first time I went to safeway the cashier did not consider my national id valid to purchase a bottle of wine even thought is says clearly that im over 21 which i tried to understand do to the language difference (i´m used to carry my passport but that day i did not) but few moments later a classmate from France show her... More...
    (Shopping, Chain Stores)
    bolo9018's Picture   bolo9018    0 Comments   Comments
  • Incredibly rude



    It has been a LONG time since I had been treated so rudely and inconsideratly. After many phone transfers and LONG time waits I ended up being transfered to what I believe was your financial department. Anyhow the guy who answered was IMMEDIATELY rude and hostile. I tried to explain the situation of a gift card having a balance but not being able to be redeemed but he kept interrupting me. Apparently he felt I was in the wrong department and wasting him time, you know since I am just a customer and my time isn't as valuable as his precious time. I would say, no actually that is... More...
    (Credit Cards, Finance, Banks)
    walden's Picture   walden    0 Comments   Comments
  • Advertisment Store Flyer



    Hello, This message is for ALL SAFEWAY STORES & CORPORATE!!! Im just a regular customer. I truely would like to shop at Safeway over Frys but the truth is Safeway's Flyers are sooooo cluttered with itty bitty coupons and small little pictures of products that it makes my eyes buggy, Its too much for me to concentrate on. Its not inviting to look at or makes me feel eager for the next good sale. Besides, I cut those coupons out before just to be told its not needed at the checkout. I'm sorry to say, Frys flyers are much easier on the eyes so thats where i shop. I think... More...
    (Advertising)
    NOVAGURU's Picture   NOVAGURU    0 Comments   Comments
  • Safeway Corporation does NOT employee maintenance/custodial staff!



    I was recently hired as a 'courtesy clerk' at a Safeway store. I went thru orientation and totally loved the job as I understood it to be during orientation and training. Right after orientation, I was told I would be assigned as 'opener', which I didn't mind. At NO time was I informed that the 'opener' was 99% being a janitor! They have 'floor crews' and 'parking lot crews' assigned at night, but no janitorial or maintenance staff at all! The store is filthy, mold and just general crud built up in tiles and the walls and floors in the... More...
    (Shopping, Chain Stores)
    sparrow's Picture   sparrow    1 Comments   Comments
  • Safeway makes no effort to order what you want to buy



    For months I have been driving to various Safeways in Berkeley, Oakland, Orinda, San Leandro - anywhere I see one, I pull over to see if they have the items I want. One item I want in bulk is the Odwalla bar - Sweet and Salty Almond. The store on College Avenue in the Rockridge area always had them for me, but they are being bulldozed in a week. There is a gelato by Talenti I want - but they only get mostly one flavor that I don't care for. The list goes on - and no manager is ever able to help, saying "We have to take what they give us." Well I have discovered... More...
    (Shopping, Chain Stores)
    Hungrybird's Picture   Hungrybird    0 Comments   Comments
  • safeway on story road in san jose calif



    They cashier started scanning my items and didn't even say hi or anything from the beginning of the transaction to the end. Not even the total of my purchase or thank you. His name is edgar works at safeway on story road in san jose calif. Don't go to his checkout you will leave with a bad feeling of the customer service safeway offers. Tried to get thru the store manager and got nothing but music telling me to hold then got hung up on 3 times. I will never go back to that store ever again. More...
    (Miscellaneous)
    thmsgarcia's Picture   thmsgarcia    0 Comments   Comments
  • Safeway-Bryans Road, MD Poor Customer Service



    I have been shopping at the Bryans Road, MD Safeway for 13 years. During that time, I have found the service at this particular Safeway continue to decline. Tonight I went to shop for seafood from the seafood counter. They have a sign that clearly states that the hours that their Seafood Department is open is 10 am until 7 pm. I walked back to the Seafood Department at 6:50 pm and everything was already cleared out of the case. I stood there, waiting for one of the two woman that were standing behind the counter to greet me. Neither said word or even acknowledge the fact that I was... More...
    (Shopping, Chain Stores)
    Marlex97's Picture   Marlex97    2 Comments   Comments
  • Lucerne Light Yogurt



    I loved this product. It was one of the only light yogurts that had Sucralose instead of aspartame. I saw the label had changed to indicate new great flavor and the ingredients were changed to have aspartame. Sooo disappointed. The only reason to change to this very bad for you ingredient is it is cheaper. I'm allergic to aspartame so I won't be buying this product anymore. More...
    (Miscellaneous)
    itzrainin's Picture   itzrainin    0 Comments   Comments
  • Safeway selling 2 years old Instant Oatmeal



    I bought an Instant Oatmeal from Safeway the other day and realized it expired JAN 20 2011 until i cooked 1 packet and tasted so bad! I brought it back to the same Safeway location and was amazed "the no big deal reaction" from the customer service clerk. just told me if i want to get a replacement? What the Heck! no apology that they F up? I told her NO! and said by the way, I posted it on FB that you are selling expired product...and found out i'm not the only victim! More...
    (Shopping, Chain Stores)
    anoba's Picture   anoba    0 Comments   Comments
  • Rude cashier



    I went to my local Safeway in Sweet Home Oregon to day to get WIC & buy a couple things. Now I use to work at Safeway & Walmart & I rang up plenty of WIC orders & I didn't feel it would kill me in any way.. So I got up to the counter & started unloading my items onto the belt I was trying to get them in order for the checker BRENT when I noticed that he was tapping his fingers loudly on the counter.... I was on the phone which I was going to hang up but I started getting unsettled because of his rude tapping & attitude so I decided not to hang up on my friend.... More...
    (Shopping, Chain Stores)
    Mothero4's Picture   Mothero4    0 Comments   Comments
  • Rude Safeway employees who watch your every move! and won't leave you alone to shop



    i never knew i could hate safeway so much, the employees at Woodburn OR safeway are just always rude to me, like today when i went to safeway i was at the express checkout lane, some jerk employee went up to me and started becoming rude, so after he was giving me a lecture, i decided to walk away and when i went to a normal check out, he would then watch my every move, when i was done i realized i forgot two items so i went back and got and when i was getting those items that jerk employee followed me, every where i would go, i tried to avoid him but he wouldn't stop following me, it... More...
    (Miscellaneous)
    Cherryred15's Picture   Cherryred15    0 Comments   Comments
  • Vons: Horrible Customer Service. Very rude Checker.



    I was in your Moorpark Vons (Store # 1735) I have been a loyal customer for many years. In the last 2 years, this store has taken a dramatic turn for the worse. The store is never clean. Almost always understaffed, an overall feeling of unease can be felt throughout the store. I would like to formally complain about Paula Hill. Ms. Hill is a cashier with an absolutely horrible temperment, this became clearly evident about 3 days ago, as I was standing in line at Starbucks to purchase my afternoon coffee. I witnessed Ms. Hill absolutely screaming at a customer, telling the (paying)... More...
    (Miscellaneous)
    shopper1200's Picture   shopper1200    1 Comments   Comments
  • Selling expired dated food and pet items



    I don't know what is going on with my neighborhood Safeway. They have expired food items on the shelves. I first noticed it when I purchased a bag of Beneful for my pet.Went to open the bag and noted the food had expired months ago. In early January I purchased their brand Honey Mustard Marinade sauce, went to use it to make my superbowl dip and my husband noted it had expired NOV 2012. What the BLEEP is going on.. Now I have notice the bottle of Kraft Thousand Island I am about to use is also expired DEC 2012. So what I have to look at the dates of everything I purchase. Its their job... More...
    (Shopping, Chain Stores)
    cde123's Picture   cde123    2 Comments   Comments
  • Web site prices not available at store



    I shop at the Safeway company called Von's in Southern California. They have a program called "Just 4 You" that has a web site with several categories of offers available to club members who have signed up for the program. One of these categories lists their current "Club Special" prices, that are actually supposed to be available for all club members. I have consistently found that many of these prices have not been available at the store, however. The usual response at customer service is "That advertised price says it is for 'selected varieties'... More...
    (Shopping, Chain Stores)
    janswife's Picture   janswife    0 Comments   Comments
  • Safeway Lead Pharmacist Proctor St. Tacoma, WA



    I have spoke over the phone on two occasions with the lead Pharmacist (Carlo) at the Safeway on Proctor St. in Tacoma, WA. I decided to ask him about his lack of customer service, and respect. I got a half ass apology, and a weak hand shake. I am not doubting this mans ability to do his job as a pharmacist. I am just disappointed that Safeway would choose someone who is so condescending and rude in charge of one of their Pharmacies. On our first conversation I as who his supervisor was, and was shocked to find out I was already talking to him. More...
    (Shopping, Chain Stores)
    Lucian253's Picture   Lucian253    1 Comments   Comments
  • Safeway Carts equipped with sensors that disable wheels



    Store at 5545 Connecticut Ave., Washington, DC. If you try to push your cart onto the parking lot, the wheels freeze up about 10 feet from the entrance. There are no signs or any other notice that warns against doing this. In fact, the store has a cart corral on the lot to return carts after unloading at your car. On 12/28/12, with a full cart and two children 5 and 7 years old, my cart suddenly froze up in the middle of the driveway. The initial stop, combined with wrestling the cart back to the curb caused me to injure my back. Another customer told me what the problem was and I... More...
    (Shopping, Chain Stores)
    JoeMcDonald's Picture   JoeMcDonald    1 Comments   Comments
  • Rude customer service at Safeway Sunvalley Mall Concord CA



    I always get deli sandwiches from Safeway. In the past, almost every deli clerk from various stores I frequent has been kind, courteous and understanding of the number one rule...THE CUSTOMER IS ALWAYS RIGHT! You make the sandwich the way the customer wants it. Not what your little laminated sandwich sheet says. If it's not listed as a hot sandwich but the customer requests that you toast it, you toast it. Not argue with the customer that your little laminated sandwich sheet says it's not listed as a hot sandwich. Obviously DANIELLE from the Safeway Deli at the Sunvalley Mall... More...
    (Shopping, Chain Stores)
    JerryAllen's Picture   JerryAllen    0 Comments   Comments
  • Rude staff !!



    Today at about 6:30 I went to Safeway swan hill the power was out but the shopping by customers went on at usual. When I got to a checkout that had 2 people in front of me I stopped and waited when a team member in her late 20s came up to me and said " please go to the express checkout" I replied I would like to wait here as there was not many in line. The lady then says in a rather harsh tone! " go to the express checkout" so I didn't want any problems, I went to the express service where I had to wait longer in that line !!!! It didn't bother me that... More...
    (Miscellaneous)
  • cooking directions wrong



    I have tried to make two lasagnas, bacon wrapped filet mignon bites, garlic bread, and mandarine chicken, all of which turned out terrible after cooking thanks to the directions on the box. I follow the directions to a T, but the lasgnas would turn out burnt on the outside but frozen on the inside, the mandarine chicken would be red and bloody on the inside (big no-no) and the filet mignon bites would fill my apartment with smoke, yet the meat would still be raw. In my opinion spending the extra 2 to 3 dollars on well known brand names would be worth it. Its better then throwing away food... More...
    (Shopping, Chain Stores)
  • Pricing misleading



    Evening Nov. 19th 2012 went to Safeway to purchase turkey for Thanksgiving. 18 lb. turkey priced at $38.00 dollars but was $18.00 and change with club card on tag. At register the turkey came to $38.00 and change. Safeway management told me that you have to spend $35.00 before you can get the discounted price per pound. Didn't buy turkey and the next day went into Shoppers Food and got the same turkey for the discounted price of $18.00 and some change. Never before had a store do this. So disappointed in new store. More...
    (Holiday shopping reviews)
    sharonmise's Picture   sharonmise    1 Comments   Comments
  • Safeway had only one cashier and 10 people in line



    At approximately 10:12 pmon 10/7/2012, I entered the Safeway grocery store on Swann Creek Road in Fort Washington,Md. There were several people in the store. There was only one line opened. I stayed in line approximately 15 minutes with about 10 people in front of me. When it came to my turn, I asked to speak to the manager. I asked her why another line was not opened. She told me that it was c ompany policy not to open but one line after 10pm due to the lack of revenue at the store. I asked her if she was qualified to operate the cash register. She told me she was but she was not aware... More...
    (Shopping, Chain Stores)
    pgcustomer1's Picture   pgcustomer1    0 Comments   Comments
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