Safeway Reviews and Complaints

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Safeway Reviews

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  • Worst Safeway store I have ever seen

    Visiting my son in Bethesda MD. Went to the Safeway store in Potomac and was I ever disappointed. It is the worst store I have ever been in it has stick in the aisles people filling shelves at noon no one will give u a smile one complained bitterly about with such few people the expect to much and they never stop Very unhappy. The aisles are so small it is a dismal untidy store. You have five million dollar homes in the street right by this store and you have this crummy store. I have been in calif Portland Virginia and the Safeway stores are beautiful and clean and organized I will... More...
    Dismal's Picture   Dismal    0 Comments   Comments
  • Customer Complaint

    I have noticed a change in my local Safeway after the acquisition by Raleys. The attitude of the employees that were brought in from other locations to work in St. Helena. They seem sour. Restocking is rarely done - shelves go empty. Many times there is a wait in the deli because there is only one person there. Today, a guy was in the deli with his back to me and couldn't hear me ask for service while three women in the Sandwich counter looked at me and didn't try to get his attention. Earlier, three employees were at the back of the store huddled in conversation about their... More...
    Schmidt's Picture   Schmidt    0 Comments   Comments
  • AQaqwSZwqZQAzWX

    At approximately 9:00 a.m. Thursday, November 17, 2016, an employee working at Starbuks Safeway, Olney, Maryland refused to serve me for Ice Water along with Double Expresso I ordered. She said she couldn't do that---meaning she cannot make Ice Water in addition to Expresso coffee. She walked out of the store to smoke while I was driving through. She claimed that she is the Manager of the Safeway Starbuck store when she was asked by whom I needed to talk to make a complaint. That's weird ... . This kind of service is being provided by Safeway. Very bad experience. I am gonna move... More...
    (Restaurants, Fast Food, Coffee)
    rohkis's Picture   rohkis    0 Comments   Comments
  • Safeway store manager lack of knowledge and customer service.

    At 7:30 pm on October 5th I walked into the Safeway in the Long Gate Shopping Center at 4370 Montgomery Rd, Ellicott City, MD 21043. I was looking to purchase Tea Tree Oil for an ill family member. I looked around on my own for approximately 15 minutes to no avail. I was unable to locate an employee for assistance. I eventually found a lady who looked to be in her 20's with short brown hair who appeared to be a manager. I asked her where I could find tea tree oil. She said "It would be where the oils are, if it's not there then we don't have it". I stated I already... More...
    (Shopping, Chain Stores)
    jay900's Picture   jay900    0 Comments   Comments
  • Going down hill : safeway at 600 Sargeant in Winnipeg

    Went to this store today(Sat set 12 ...2 pm).....1. For about the 5th time in the last year ,..they have no chicken breasts,...not even a facing for them in meat department . 2. Tried to pay 75.56 for my other groceries with a Vanilla gift Mastercard I had, and they refused to accept it. No one even knew how to put thru the transaction, person told me that I had to be able to give them the exact balance for them to put thru the card,....then a so called manager came and he did not know how to do it either. Sears accepts Vanilla visas and mastercards, do all gas stations for... More...
    (Shopping, Chain Stores)
    Craig1950's Picture   Craig1950    0 Comments   Comments
  • Issue

    I had a really bad experience with store manager Russell at Safeway in Livermore, Ca.on 8/10/2015 at 6:00p.m. The costumer service rep who helped me also said how rude he was & that was way over bearing. He was very, very rude to me. Manager Russell followed me around asking me about what type of disabilities I had, To why I have my dog with me & I felt very uncomfortable & told him that I didn't think I had to tell him my diagnosis Right there while a crowd was forming to see what the issue was, He did not care about the other customers standing around looking on. Russell... More...
  • Manager very bad service!

    Hello, I came to shop a little at Safeway in Livermore ON 8/10/2015 at 6:00 p.m. I had my dog with me, My dog is with me for my disabled situations, He has to be with me at all times!! As I tried explaining quietly to the store Manager RUSSELL so manager russel followed me around & asked me what type of disabled am I basically in front of a crowd. He was very rude & kept taunting me by walking past while I was filing my complaint like nothing would happen from it, So I would like to see some type of results for Russell being he's a Store Manager. I told him that I didn't... More...
    Lindataylin's Picture   Lindataylin    0 Comments   Comments
  • no response to complaints

    This is my complaints for which I've had no response. Safeway says they respond 24/7....7 days a week. 7 days later no response! The Willits, CA. store is a complete disaster as far as I'm concerned. I have complained so many times I don't know why I'm even trying again to get some results. 1. Willits is a rural area where many folks like myself drive more than 100 miles round trip to shop here because it is the only large grocery store that is close (ha ha ) to us. When we get there we don't want to hear " We should have the O organic gallons of... More...
    (Shopping, Chain Stores)
    HotCoffee's Picture   HotCoffee    0 Comments   Comments
  • Pamila Stevens

    My name is Pam Stevens, I am 1500 miles from home. Some one hit me at a stop sign. My car was towed, I have full coverage, rental insurance, and medical. My daughter was hurt an monies are low. I called the claims office right after the wreck. This happen on a Friday evening and i was told they would take a report but nothing can be done till Monday. We were stuck on the road till a relative came to get us. So we were uninsured till Monday ??? Piss poor service. Looking for insuraance More...
    Pamstevens's Picture   Pamstevens    0 Comments   Comments
  • Wade Haffner

    I have been employed and a loyal customer with Safeway since 1984. recently I was terminated after I was off work for 6 months due to a off the job back injury. upon returning to work at the Safeway bread plant in Bellevue Washington I was terminated by new superintendent Robert Rutledge. my last day worked on oct 20,2014 I make a mistake and was fired. I have been there 30 years ,I was production foreman for 20 years and acted as a relief plant supervisor for 12 years. I had two more years and I could have retired. Extremely sad how employees are treated. All my friends and family say... More...
    WadeHaffner's Picture   WadeHaffner    0 Comments   Comments
  • Snack Artist Chips

    I shop at the Safeway Store at 30th and Mission in San Francisco, CA. For the last 3 weeks, they have advertized Snack Artist Chips for $1.34 for 7.5-8oz packs in Just for You Personalized deals. They do not carry them. They used to, but they are not there anymore. All other Safeways do. What is the deal with this store. I have asked at Customer Service and the Check Out Counter. No one seems to know what I am talking about. More...
    (Shopping, Chain Stores)
  • Human resources department hiring process

    I was a previous employee of safeway.I was referred by a current employees. I was told that I 100% have the job. But it would take a few weeks to start because of my union status. And they have to jump a few hoops. Well after being in contact with multiple different stores. They kept reassuring me that they working on it and I should be getting a call feom Heidi in the H.R Dept. Well after I had to call her. Because she never called me. She told me they were working on it still. Well now finally after 3months. She finally called me back and told me sorry they dont have any jobs available... More...
  • Safeway Honey is fake

    I got some "All Natural Clover Honey, 16oz," from Vancouver, WA and was doing research on honey. I came across a True Source website and it listed responsible north American honey packers. So I simply wanted to know where their honey was packed. They refused to answer the question, and said it was proprietary information. It is ridiculous to think they will not tell where their food comes from. I encourage other to ask this same question with different foods. More...
    (Shopping, Chain Stores)
    tbaalman's Picture   tbaalman    0 Comments   Comments
  • Corio village Safeway deli food poisoning.

    Today at approx 3.30pm the 26th of June I asked for 500g shaved mortadella, now not only would the women not shave some fresh mortadella she handed me 500g of sliced mortadella straight from the plate on display. That's not the issue, the problem is being a single mum to a sick baby I didn't have time today to eat anything else besides one sandwich with two slices of mortadella. Now at 12:58pm 27th of June I have my head in a bucket due to food poisoning!! Not a happy customer one little bit!! More...
    (Shopping, Chain Stores)
    Jamiewallis's Picture   Jamiewallis    0 Comments   Comments
  • Rude cashier Teri

    I went to my neighbourhood Safeway (redwood city CA sequoia station)with my 9mths baby girl, my Awesomeness almost 3yr old boy and my father to get my WIC supply and do a few shopping. We were done with shopping in less than 15mins, then we lined up for checkout, two long lines, we chose the shorter one. I lined up my WIC shopping to make it easier for the cashier. I had 4 WIC checks and other grocery. My son was sitting in the cart and after waited 15mins in line he started to get tired. People left the line for the other cashier but we were close so I didn't want to move. We came... More...
    (Shopping, Chain Stores)
  • Safeway rude and racist customer service

    Safeway at Osborne village, Winnipeg, Manitoba has some employees who are extremely rude one of them is Melane. Whenever she is on customer service, she respond according to the skin of the customer standing on the counter, if there is a person with white skin she is very promptly. On the other hand, If there is a customer with brown or black skin then this employee behaves very rude and pathetic. If the store authorities will see the cctv recording during her shifts which are normally in the evening, they can easily figure out how she is presenting Safeway as Nazi and racist store of... More...
    (Shopping, Chain Stores)
    0766's Picture   0766    0 Comments   Comments
  • Rude Customer Service

    I am writing concerning Safeway located in the Greenway Shopping Center.I just started going here a couple months ago.I use to go too CVS but they where very rude and never had the meds when they promised.They say they going tho order but they don't.Never had my meds in stock.And its a common medication.So I tried Safeway.They All of my meds I needed.Not very friendly but I thought an off day.Next month I went back and yes they had my meds.but this time was even worse with their customer service.So now I am looking again for a new pharmacy.I don't think it's to much to ask... More...
    pspeiser's Picture   pspeiser    0 Comments   Comments
  • Safeway- Poor Customer Service!

    I was trying to buy a Fathers Day card but the clerk that was stocking the cards would not move & was huffy because I wanted to look. So I told her, "I'll do my shopping & come back!" I came back 30min later & it was the same thing. I said, "I guess I'll go somewhere else!" She said nothing. Then to the only check out line that was open for about 20 people! I was in line longer than it took to shop. The conveyor belt was broken and there was no bagger. I had everything bagged but 2 things & a bagger shows up & the next persons groceries were... More...
    diana5086's Picture   diana5086    0 Comments   Comments
  • Safeway

    Misleading Price. Store Price $8.87 $7.99 Six Pack SAVE 10% MORE when you buy 6 Store manager will not give addition 10% for purchase of 12 bottles. He said it is included in six pack price. WHY DOES IT SAY UNDER SIX PACK PRICE SAVE 10% MORE!!! He will NOT respond to question. More...
    lpsf's Picture   lpsf    0 Comments   Comments
  • Safeway Winnipeg

    Purrchased a Tiramisu Cake sold by Safeway, was looking good..But that was it. Served it to our guests at home, nobody finished their slice. The cake tasted chemicals, that product is actually loaded with chemicals. Unfortunatelly, I realized it AFTER the purchase. Before throwing everything away, I did red the label... Stopted counting the chemincals included after 40... My question to Safeway, do you try to kill your customers? I always felt that Safeway products were "better'... Now I realize that I paid more for nothing, just pure junk food. More...
    (Shopping, Chain Stores)
    ManyBears's Picture   ManyBears    0 Comments   Comments
  • Customer Service Fail

    Hello I just wanted to complain about the poor customer service that the store from forest grove provides to their international customers. I´M an international exchange student from Ecuador in Pacific university and this is my experience of safeway. the first time I went to safeway the cashier did not consider my national id valid to purchase a bottle of wine even thought is says clearly that im over 21 which i tried to understand do to the language difference (i´m used to carry my passport but that day i did not) but few moments later a classmate from France show her... More...
    (Shopping, Chain Stores)
    bolo9018's Picture   bolo9018    0 Comments   Comments
  • Incredibly rude

    It has been a LONG time since I had been treated so rudely and inconsideratly. After many phone transfers and LONG time waits I ended up being transfered to what I believe was your financial department. Anyhow the guy who answered was IMMEDIATELY rude and hostile. I tried to explain the situation of a gift card having a balance but not being able to be redeemed but he kept interrupting me. Apparently he felt I was in the wrong department and wasting him time, you know since I am just a customer and my time isn't as valuable as his precious time. I would say, no actually that is... More...
    (Credit Cards, Finance, Banks)
    walden's Picture   walden    0 Comments   Comments
  • Accommodating Customers

    Linda Mar Safeway has ample parking, a few nice checkers and some pretty good buys. Now for the negative:::: Nov 5th, the computer tells me I have 3 free items on just for you. That%u2019s great except the store only has one of the items. So I waste a half an hour looking for the other two. This happens all the time. Then we have produce. It%u2019s not kept up very well and several items have no prices. I can%u2019t put something in my cart if I don%u2019t know the price and not usually anyone to ask. Now to customer service where two, not so friendly women work. One has been there forever... More...
    (Shopping, Chain Stores)
    joysafe's Picture   joysafe    0 Comments   Comments
  • Advertisment Store Flyer

    Hello, This message is for ALL SAFEWAY STORES & CORPORATE!!! Im just a regular customer. I truely would like to shop at Safeway over Frys but the truth is Safeway's Flyers are sooooo cluttered with itty bitty coupons and small little pictures of products that it makes my eyes buggy, Its too much for me to concentrate on. Its not inviting to look at or makes me feel eager for the next good sale. Besides, I cut those coupons out before just to be told its not needed at the checkout. I'm sorry to say, Frys flyers are much easier on the eyes so thats where i shop. I think... More...
    NOVAGURU's Picture   NOVAGURU    0 Comments   Comments
  • Safeway Corporation does NOT employee maintenance/custodial staff!

    I was recently hired as a 'courtesy clerk' at a Safeway store. I went thru orientation and totally loved the job as I understood it to be during orientation and training. Right after orientation, I was told I would be assigned as 'opener', which I didn't mind. At NO time was I informed that the 'opener' was 99% being a janitor! They have 'floor crews' and 'parking lot crews' assigned at night, but no janitorial or maintenance staff at all! The store is filthy, mold and just general crud built up in tiles and the walls and floors in the... More...
    (Shopping, Chain Stores)
    sparrow's Picture   sparrow    1 Comments   Comments
  • Safeway makes no effort to order what you want to buy

    For months I have been driving to various Safeways in Berkeley, Oakland, Orinda, San Leandro - anywhere I see one, I pull over to see if they have the items I want. One item I want in bulk is the Odwalla bar - Sweet and Salty Almond. The store on College Avenue in the Rockridge area always had them for me, but they are being bulldozed in a week. There is a gelato by Talenti I want - but they only get mostly one flavor that I don't care for. The list goes on - and no manager is ever able to help, saying "We have to take what they give us." Well I have discovered... More...
    (Shopping, Chain Stores)
    Hungrybird's Picture   Hungrybird    0 Comments   Comments
  • safeway on story road in san jose calif

    They cashier started scanning my items and didn't even say hi or anything from the beginning of the transaction to the end. Not even the total of my purchase or thank you. His name is edgar works at safeway on story road in san jose calif. Don't go to his checkout you will leave with a bad feeling of the customer service safeway offers. Tried to get thru the store manager and got nothing but music telling me to hold then got hung up on 3 times. I will never go back to that store ever again. More...
    thmsgarcia's Picture   thmsgarcia    0 Comments   Comments
  • Safeway-Bryans Road, MD Poor Customer Service

    I have been shopping at the Bryans Road, MD Safeway for 13 years. During that time, I have found the service at this particular Safeway continue to decline. Tonight I went to shop for seafood from the seafood counter. They have a sign that clearly states that the hours that their Seafood Department is open is 10 am until 7 pm. I walked back to the Seafood Department at 6:50 pm and everything was already cleared out of the case. I stood there, waiting for one of the two woman that were standing behind the counter to greet me. Neither said word or even acknowledge the fact that I was... More...
    (Shopping, Chain Stores)
    Marlex97's Picture   Marlex97    2 Comments   Comments
  • Lucerne Light Yogurt

    I loved this product. It was one of the only light yogurts that had Sucralose instead of aspartame. I saw the label had changed to indicate new great flavor and the ingredients were changed to have aspartame. Sooo disappointed. The only reason to change to this very bad for you ingredient is it is cheaper. I'm allergic to aspartame so I won't be buying this product anymore. More...
    itzrainin's Picture   itzrainin    0 Comments   Comments
  • Safeway selling 2 years old Instant Oatmeal

    I bought an Instant Oatmeal from Safeway the other day and realized it expired JAN 20 2011 until i cooked 1 packet and tasted so bad! I brought it back to the same Safeway location and was amazed "the no big deal reaction" from the customer service clerk. just told me if i want to get a replacement? What the Heck! no apology that they F up? I told her NO! and said by the way, I posted it on FB that you are selling expired product...and found out i'm not the only victim! More...
    (Shopping, Chain Stores)
    anoba's Picture   anoba    0 Comments   Comments

Safeway Reviews By Product


Safeway Comments

angelrebel says: (4 years ago)
Cashier "Debra Kay" Safeway on 44th & Lowell Denver, co. Was very rude. I was mistreated by this person. Im very disappointed with her service!

cadenjorie2 says: (4 years ago)
I have shopped Safeway for over 50 years and the groceries part has been great. Yesterday we went to use our Gas rewards and was told that if we used our Credit Card the gas would be 10 cents higher but if we used a Debit Card or Cash we would get the 20 cent discount. this is a rip off if there ever was one. I even have a prefered customer card....We used our Credit card for all shopping everywhere. This is enought to make me consider using another store than Safeway after all these years. Where is your customer appreciation. The young man said he could take my Credit Card and purchase a Gift Card for me to use. I never give my Credit Card to ANYONE.... why would I suddenly give it to some high school kid to take out of my sight????? It is time to think about what you are doing to customers that have been loyal to you. Years ago when you enlarged the store in Sweet Home, Oregon I went to the Safeway Store in Lebanon, Oregon rather than change to another grocery store in Sweet Home.
A really discusted customer,,,,,Marjorie Wilson, Sweet Home Oregon

Cena says: (4 years ago)
I had company from out of town this weekend, and had to do some quick shopping at my local Safeway. I was pretty worried about it actually, as have been having bad luck with lots of product there as far as freshness goes, but was in a hurry. When I got into the San Luis Sour Dough Bread I found it was hard as a rock...and not due to expire for four days......I opened the bag of potatoes and three were rotten......and the pint of blueberries I purchased two days ago are mush......Yep and the new employees are not taught manners, or maybe they are just plain fed up, as seem to be handling an overload of customers for amount of clerks....and we have prices which have soared out of control for rotten product? Get a grip it really all about profit at the cost of customers and workers? Shame on you.

Sela says: (5 years ago)
I like the selection and weekly deals. The store itself organized pretty good. BUT! Customer service is awful! I don't like when some poorly educated store associate pointing at me with her finger to some other employee saying "Go, explain to her, she doesn't understand". Please, hire someone with at least BASIC math skills, seriously! I don't need to be told that 2+2 equals 5!
Learn customer service from Wegmans! I'm taking my business to them!

sharonsnothappy says: (5 years ago)
The Safeway store in Fountain CO, 80817, has decided that I, the customer, can no longer purchase the Safeway Select New York Extra Sharp White Cheese that I have procured for years. You, management and decision making entities, must return this product to this store, as I have also learned from store employees that I am not in the minority of enjoying this particular product.

lplett says: (5 years ago)
One I bought a cake at safeway, when I was at the cashier I noticed that the cake was 2 days outdated. I told the cashier if I can get a discount on that. she said, o No, we can not sell that anymore because its outdated. she took the cake away. I thought she will damp it in the garbagge, but i went back to the shelfs where I got the cake, what a surprise, she put the cake back on the shelf! just in case anothe stupid customer won't look at the date and pay the full price for it. What a shame!

dayhea says: (6 years ago)
I wanted to file a complaint regarding my experience this morning. I went into the Safeway located at 6440 E Yale Ave in Denver, CO 80222 just to purchase an ice cream cake. I went through checkout # 3 & had my complany jacket on; the woman at the check-out line became angry when she saw the company I worked for & began complaining about her own personal bill with several customers in her line. I asked her nicely to contact our call center for her billing concerns & she kept going on and complaining about my employer. She rudely asked for my $8.99, I gave her a $10 & she literally threw my $1 back at me. I thought this was rude & unprofessional. If she were to have approached me in a friendly manner, I would've been more than happy to assist her with her personal bill.

PerryHallMom says: (7 years ago)
Safeway is way overpriced. . .price at checkout is often not what is indicated in their sale ads or on shelf. . .discontinues name brand products in order to stock their Safeway brand. . .stores have 9 or 10 registers but only 3 are ever open. . .takes longer to pay for then it does to shop for groceries.

choombi says: (7 years ago)
I do not recommend the Safeway Pharmacy at 700-15355 24 Ave, Surrey, BC. While I was waiting there were 3 people who were all given the wrong prescriptions (including one lady who had been taking the wrong tablets for THREE months). And then the person looking after me did not seem to know what she was doing and the service was very slow. I had previously gone there to drop off my prescription and it still was not ready after almost 2 weeks. They entered my birth date incorrectly after I explicitly stated my birth date twice and they told me that it was my health insurance providers who had it in their system wrong. So after calling my health insurance providers to confirm they had the correct date on file I discovered the Safeway Pharmacy assistant had entered it wrongly as January 6th instead of June 1st. If they get confused about birth dates I do not trust them with my prescriptions. I will not be returning to that pharmacy.

herrerahj says: (7 years ago)
I shopped at the safeway 15411 New Hampshire ave for 7 years and most of the cashiers have been very nice until i had to deal with Susan. She I said good morning like always, she was nasty and she will not even look at me. I usually get help to put my food in the cart, but she just left it on the counter top and was very rude and acted like i was there to get the food for free.I don't understand we're paying for there service and all we get is nasty customer service.

herrerahj says: (7 years ago)
I shopped at the safeway 15411 New Hampshire ave for 7 years and most of the cashiers have been very nice until i had to deal with Susan. She I said good morning like always, she was nasty and she will not even look at me. I usually get help to put my food in the cart, but she just left it on the counter top and was very rude and acted like i was there to get the food for free.I don't understand we're paying for there service and all we get is nasty customer service.

yibbatibba says: (7 years ago)
I had an amazing experience at the Hood River Safeway Floral Dept. They did all the flowers for my wedding, and I could not have been more impressed. They worked with me to tailor each bouquet exactly how I wanted it, and total came to a small fraction of the price of the other floral shops in town. Supermarket floral shops are not the first place most brides think of to shop for wedding flowers, but I would highly recommend it to anyone looking for a personalized experience and great custom floral arrangements with an affordable price to boot!

me4567 says: (8 years ago)
I am an employee of Safeway in Az.
I would like to say that Safeway is the most positive environment I have ever worked in, and I am a proud Safeway advocate.

tuesy says: (8 years ago)
i am a loyal customer of safeway products but cannot lift or use the laundry soap in the very large red container.

alxigl says: (9 years ago)
please sent me info related to your full or parttime in MCHENRY AVE / MODESTO CA / THANK YOU

alxigl says: (9 years ago)

malb says: (9 years ago)
I have tried for months to obtain Florida Natural orange juice growers style at my local store at 4th & M sts. S.w. Washington D.C. All I hear is we don't have it. A few weeks ago I went to your Cherrydale store in Arlington,Va. and your fancy store at 5th&L st, N.W. I got the same reply. They have all other varieties. Giant food, Harris Teeter and Shoppers Food don,t have this problem. Why doesn't Safeway carry growers style?

kcirsonzor says: (9 years ago)
i have shopped at safeway since i was a child since the town i grew up in doesnt have that many grocerie store and this is the nearest one to me in auburn ca.
i was in there one day when i saw a manager completly ream an employee for something so stupid how do they keep employees when they treat them like crap! this was not the only time i saw this and after the third time i decided i would never shop somewhere where they treat there employees like this.

luvsboats says: (9 years ago)
whats with no fresh sourdough bread at your safeway stores in novato at 5 pm like you advertise. other stores up and down northern calif have a bake at 5 pm

deann says: (9 years ago)
I have been a huge fan of Ranchers Reserve until tonight when I had possibly the worst roast I can remember. It was the round tip roast on special this week, I followed the directions on the package, and after one bite of the meat, my entire family refused to eat the extremely tough tasteless meat. What a waste of money.

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